Terms and conditions

Prices are displayed in EUR and USD. All our prices are inclusive of taxes. Whichever the country you are from, we give you the choice to pay the bill in either US dollars or Euros. If you cannot pay using one of these two currencies, please contact us.
Our prices are quoted according to the current EUR/USD exchange rate.
If you order by phone or email, we will send you by email our current price at that time. This quotation will be valid for 90 days from the date of receiving email. In case of dispute, the email that would have been sent to you will serve to determine the right price at that time. If you order via our website, we will guarantee the price shown on the website at that time.

Our prices are exclusive of delivery fee. It will be automatically calculated according to the country of delivery. The delivery service will be provided by an express mail delivery company such as TNT, DHL, EMS or FedEx. We always try to offer you the cheapest freight fee of the market according to time constraints and availability. Nevertheless, the delivery fee does not include insurance. If you wish to get one, please contact us.
After sending your parcel, the client accepts the risks involved and Putus Macromolecular cannot be held responsible for any loss or damages that could happen during the transit of the product. Equally, we cannot be liable for any delay noticed in the delivery of your parcel. However, we will negotiate any due compensation with the express mail delivery company on a case by case basis.
After receiving your payment, we will dispatch your order to the street address you provided during your registration. Please make sure this address is complete and correct. Putus Macromolecular cannot be held responsible for any lack, error or oblivion in the delivery address.
We will strive to send your products the day you placed order or the following day. Please note that if you place an order on weekends, we will handle it the following Monday. Before ordering, please check our “company news” section where you will find information about public holidays in China. Any order placed at that time will be treated when will be back. An email will automatically be sent to your mailbox at the time we will dispatch your parcel. This email will contain a Shipment Number that will allow you to track your parcel. You will normally receive your package within 5 to 7 working days.
Any tax, fee, duty, custom or charge of any nature reclaimed by any authority shall be paid by the buyer. In some cases, clearance fee can be charged to final customer by the express mail company.


Return Policy
We warmly invite you to inspect your package as soon as you receive it and notify us instantly of any damages, defects or divergence in comparison to your order. If so, please contact us immediately and we will assist you to solve this problem. We will not accept any return before our prior consent. If you fail to notify us within five days after the receipt of the goods, it means you accept the product in the condition you received it.


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